Shipping policy

Last Updated: 18 December 2023.

1. Shipping Methods and Times:

We offer the following shipping methods for domestic orders:

Standard Shipping: Estimated delivery within 2-3 business days.

2. Order Processing:

Orders are typically processed and shipped within 1-2 business days of order placement.

During peak seasons or promotional periods, processing times may be extended.

You will receive an email confirmation with tracking information once your order has been shipped.

3. Shipping Costs:

Shipping costs are calculated based on the shipping method selected, the weight of the items, and the destination.

Free shipping applies on orders over R699

4. Order Tracking:

 Tracking information will be provided once your order has been shipped.

Please allow up to 24 hours for tracking details to be updated in the carrier's system.

5. International Shipping:

International customers are responsible for any customs duties, taxes, or fees levied by their country.

Delivery times for international orders may be subject to customs clearance procedures.

6. Shipping Address:

 It is the responsibility of the customer to provide accurate shipping information.

Please double-check your shipping address during checkout, as we cannot be held responsible for orders shipped to incorrectly provided addresses.

7. Shipping Delays:

While we strive to meet the estimated delivery times, unforeseen circumstances such as weather conditions or carrier delays may cause shipping delays.

8. Lost or Stolen Packages:

 In the rare event that your package is lost or stolen, please contact us promptly.

We will work with the carrier to investigate and resolve the issue to the best of our ability.

9. Order Modification or Cancellation:

Once an order is placed, modifications or cancellations may not be possible. Please review your order carefully before confirming the purchase.

10. Returns Due to Non-Delivery:

If a package is returned to us due to non-delivery (e.g., incorrect address), the customer is responsible for any additional shipping costs to resend the package.

11. Contact Information:

If you have any questions or concerns about your order or our shipping policy, please contact our customer service at customer@africa-wellness.com.

12. Policy Updates:

We reserve the right to update this shipping policy at any time. Changes will be effective immediately upon posting on our website.

Thank you for choosing Africa Wellness!