Return & Refund Policy

Last Updated: 18 December 2023

 

At Africa-Wellness, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help. Please review our hassle-free return and refund policy below:

  1. Returns:

 We accept returns within 30 days from the date of purchase.

To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.

 

  1. How to Initiate a Return:

Contact our customer service team at customer@africa-wellness.com to request a return.

Please provide your order number and a brief explanation of the reason for the return.

Our team will guide you through the return process, including providing a return shipping label (if applicable).

 

  1. Refunds:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

If the return meets our criteria, your refund will be processed, and a credit will be applied to your original method of payment.

 

  1. Refund Processing Time:

Refunds are typically processed within 5-7 business days after receiving the returned item.

The time it takes for the refund to reflect in your account may vary based on your financial institution.

 

  1. Exchanges:

We currently do not offer direct exchanges. If you need a different size or item, please initiate a return and place a new order.

 

  1. Non-Refundable Items:
  • Certain items are not eligible for return or refund, including:
  • Gift cards
  • Downloadable software or digital products

 

  1. Damaged or Defective Items:

 If you receive a damaged or defective item, please contact us immediately.

We will arrange for a replacement or issue a refund for the damaged or defective item.

 

  1. Return Shipping:

Customers are responsible for return shipping costs unless the return is due to an error on our part.

If we provide a return shipping label, the cost will be deducted from your refund.

 

  1. Contact Information:
For any questions or concerns regarding returns or refunds, please contact our customer service team at customer@africa-wellness.com

 

  1. Policy Updates:

We reserve the right to update this return and refund policy at any time. Changes will be effective immediately upon posting on our website.

 

Thank you for shopping at Africa-Wellness! We appreciate your business.